Policies

General Information & Policies

A word about our products

Every attempt has been made to accurately represent on this website the colours, shapes and sizes of the products we carry at J’Adorn. Since our merchandise changes frequently (more frequently than we can update the website), please use the images presented only as a guide. Visit us at our store in downtown Kincardine or give us a call to see if the item you are looking for is in stock.

Since we do carry some unique, one-of-a-kind items, please understand that once they are gone, they are gone. While this is great for exclusivity, we understand that it can be a disappointment if you had your heart set on something and we no longer have it. Check with us though, since we can often source something similar or even work with an artist to create another one for you.

Beautiful does not always have to mean expensive. While we all enjoy a splurge once in awhile, our goal is to bring you the most beautiful products to enhance your home, your self, and your life, regardless of the price. We take that job seriously, and as a result, you will find treasures in all price ranges available here.

We also believe that beauty extends to simply enjoying the chance to delight in our offerings at J’Adorn – in other words, browsers are more than welcome.

Ordering, Payment and Taxes

Payment can be made by Visa, MasterCard, American Express, debit, cash, cheque or money order. We cannot accept third-party cheques.

Returns

We want you to be 100% satisfied with your shopping experience. If you find a problem with your purchase, please come into the store or call us right away so we can make it right. Unsuitable items may be exchanged for store credit within 7 days. All returns must be in their original condition (including all cartons and packaging) and accompanied by your sales receipt.

Please note:
• There are no returns or exchanges on body products.
• Custom orders cannot be returned. Please ensure your measurements, colours, or other specific details are correct before ordering anything custom-made.